Customer Service:

Direct all questions concerning our online shopping site to:

By Telephone: 1.704.553.7070 (M-F 10am-5pm est)

By Email: customerservice@mine4me.com

By Mail:

Mine Offices (Karen)
4872 Cameron Valley Parkway
Charlotte, NC 28210

Online Processing:

All orders placed Monday-Friday before 1PM EST will be processed that day, and shipped same day. All Orders placed after 1 PM EST will begin processing the next business day, and shipped that day. Mine makes every effort to keep our website current. Because of popular demand we may occasionally sell out of an item requested. If we are sold out of an item you ordered we will notify you via email. Any changes will be reflected in your order total as well as in the shipping confirmation.

Return policy:
Returns and exchanges are only made for apparel items that have not been worn, still have the tags attached, and have not been altered or washed. Sorry but we can not accept returns on condoms. Please return your apparel merchandise within 10 days of receipt of your merchandise. Send your insured returns or exchanges to the following address along with your contact information including your email address:

Mine4Me
Online Ordering Coordinator
Joy West

Once we receive your returned package, you will be emailed a coupon for store credit within seven days. Mine4me does not refund shipping and handling charges. If you have any further questions please email us at customerservice@mine4me.com

Please insure all items being returned to Mine4me because we do not claim responsibility for packages that are being returned.